Help Centre

Delivery and Shipping

INTERNATIONAL DELIVERIES

Please note that due to the recent outbreak of the Coronavirus, we recommend expecting a delay of up to 21 days in receiving your order.

Transit times will vary depending on the location of the delivery address.

Our express carrier provides a fully traceable delivery service. Your ship confirmation email will contain a tracking number link, that will allow you to check the status of your package. Orders are usually delivered within 3-7 working days depending on your location but if it takes longer than this, please allow up to 10 working days from the date your order leaves our warehouse.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

If an order includes a personalised item, this may lengthen the despatch time of your order, regardless of which delivery service is selected. The estimated despatch time of your order will be indicated at checkout.

Made to Order/personalised orders may ship on an untracked delivery service. If you have not received it, you must notify us within working 40 days of the shipment date. We cannot guarantee any further assistance with the whereabouts of your order after the 40 working days.

ADDITIONAL INFORMATION

Handling Fee

We may charge a handling fee in addition to shipping to cover warehouse storage and packing costs. Such fee will be displayed on checkout.

Customs & Duty

Unless otherwise stated, all items are shipped from either the United Kingdom or China and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient, and we will not accept liability for any such costs.

We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery, there are any additional charges due our carrier will contact you to arrange payment.

Different Stock Availability: If you have selected items with different availability times then we will despatch your order when all items are ready.

Despatching of Orders: Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

  • Pre-Orders: Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website
  • Payment Card Checks: Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.
  • Personalised Items: If an order includes a personalised item, this may lengthen the despatch time of your order, regardless of which delivery service is selected. The estimated despatch time of your order will be indicated at checkout.